At long last, those availing themselves of frontline government services such as permits and licenses will not have to wait for so many hours or go back to the same office again and again to follow up their applications.
That's because the Civil Service Commission has recorded a significant improvement in the results of its Anti-Red Tape Act Report Card Survey for government offices and government-owned and controlled corporations in 2017.
Of a total of 583 offices surveyed, nearly 82 percent or 476 passed, according to the CSC. The agency noted a consistent increase in the percentage of service offices passing the survey, from 78 percent in 2010 to 81.6 percent in 2017.
Since 2010, the CSC has been conducting the survey annually to measure the overall client satisfaction, efficiency and compliance of LGUs, NGAs and GOCCs with Republic Act No. 9485 or the Anti-Red Tape Act of 2007 or ARTA.
The CSC survey focused on two core areas: 1) compliance with ARTA provisions (presence of Citizen’s Charter, employees’ wearing of IDs, observance of no-noon-break policy, anti-fixing campaign, no hidden costs, and presence of public assistance and complaints desk) and 2) overall client satisfaction (frontline service provider, service quality, physical setup, basic facilities, and client satisfaction).
The 2017 survey shows that GSIS got the most number of service offices with an excellent rating (17 offices).
Of the LGUs surveyed, Tagum City, Davao del Norte was rated outstanding, while Iligan City, Isabela received an excellent rating.
Red tape in government offices is what makes the citizenry feel that their government is there not to make their lives less miserable for them but to actually make their lives more miserable. Having said that, it's good to know that the CSC is closely monitoring the situation in all government offices, and helping to make life for us ordinary citizens much more bearable.